User Terms and Conditions

This page sets out the rules that govern your use of our platform and explains the relationship between you and us. It describes your responsibilities as an account holder, the conditions for using our services, how promotions operate, and what to expect when you make deposits or request withdrawals. Please read these terms carefully before registering or playing; by using our site you agree to be bound by them.

Account responsibilities

You must provide accurate personal information when creating an account and keep that information up to date. You are responsible for safeguarding your login details and for any activity carried out under your account. Do not share access with others and notify us immediately if you suspect unauthorised use. We reserve the right to suspend, restrict or close accounts where we have reasonable grounds to suspect fraud, multiple accounts, bonus abuse or other breaches of these terms.

Eligibility requirements

To use our services you must meet the legal age requirement applicable in the United Kingdom and any other jurisdiction from which you access the site. You must not access or use the platform if you are located in a jurisdiction where participation would be unlawful. We may require identity and age verification at any time and will restrict account activity until satisfactory checks are completed.

Acceptable platform use

Use the platform only for lawful purposes and in line with these terms. Prohibited activity includes attempting to manipulate games, employing bots or third-party software, money laundering, collusion, or otherwise interfering with normal operation. Abusive behaviour towards staff or other users is not tolerated. We may take action including warnings, temporary suspensions, confiscation of funds or account closure where misuse is detected.

General bonus and promotion rules

Promotions are subject to specific promotion terms which form part of these terms and conditions. Any bonus, free spins or similar offer will be subject to wagering requirements, contribution rules and time limits as set out in the relevant promotion page. We will not be obliged to pay promotional winnings where we reasonably determine that the promotion has been abused or that misleading information was provided. Always check the full promotion terms before opting in.

Deposits and withdrawals

Payments are processed via the methods shown in your account cashier. We may require identity and source-of-funds documents before any withdrawal is processed. Withdrawal times, limits and fees depend on the chosen method and may be adjusted to comply with our checks and security procedures. We may apply temporary holds to funds while verification is completed. If you have questions about a transaction contact support.

Dispute resolution

If you have a complaint, contact our support team in the first instance at [email protected]. We will aim to investigate and respond promptly. If a dispute cannot be resolved informally, parties may consider alternative dispute resolution or other lawful routes. Continued use of the service does not waive your rights to raise a dispute under these terms.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified via the site or by email where appropriate. Continued use of the platform after notice of change constitutes acceptance of the updated terms. It is your responsibility to review these terms regularly.