Our support team can help with general questions, account-related issues, technical concerns and feedback. Choose the contact channel that best matches your enquiry and include your username only when relevant. Never send passwords or full payment-card details. Please note that Play Regal lists the UK as a restricted country, so these contact details do not confirm that registration or gambling services are available to UK residents.
| Department | Contact |
|---|---|
| Customer support | [email protected] - account and technical issues |
| General enquiries | [email protected] - general questions |
| Affiliate enquiries | [email protected] - partnership enquiries |
| Telephone | +44 20 7946 0832 - general assistance |
| Working hours | Mon-Fri, 09:00-18:00 UK time |
Email Support
Email is the preferred way to contact support for detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Use a clear subject line so the team can identify your request, and include your current contact details in the message. If documents are needed, attach them when you write to avoid unnecessary delays.
Contact Form
Response Time
Support requests are usually handled promptly. Most inquiries are answered within one business day. Complex issues, such as verification checks or payment investigations, may take longer depending on their nature and the information required. To help us respond faster, include your account details and a clear description of the problem. Response times can be longer over weekends and public holidays.
Feedback
Have an idea for making our website easier to use? Share your feedback, suggestions or ideas about the layout, information or account pages. We review comments carefully and use them to improve the service and user experience. Whether something is unclear or you have a practical suggestion, we would like to hear from you.