Responsible Gambling at Play Regal Casino

At Play Regal Casino we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear tools and straightforward support to help customers manage their activity. This page explains our approach, the controls you can use, signs of problem play and where to get professional help.

Player protection principles

We aim to protect players by promoting controlled play and early intervention. That means giving you easy controls over deposits, losses and playing time, monitoring activity for risky patterns, and offering prompt support when a player asks for help. We handle all requests with privacy and respect.

Activity-control tools

You can use a range of settings to manage your account. Controls are available in your profile and can also be set through our support team. Options include:

• Deposit limits - set daily, weekly or monthly caps.
• Loss limits - cap how much you can lose over a set period.
• Session limits and reality checks - reminders to help you keep track of time spent playing.
• Account breaks - temporary cooling-off periods to pause activity.

Deposit and loss limits

Setting limits is simple and reversible. You can lower limits instantly from your account. If you later choose to raise a limit, a delay or verification step may apply to ensure the change is deliberate. Limits apply to real-money play and are designed to keep spending within your budget.

Time limits and self-exclusion

We offer short breaks and longer self-exclusion options. Self-exclusion blocks access to your account and prevents you from opening a new account with us during the exclusion period. To request self-exclusion, use the account settings or contact our support team and we will action your request promptly.

Recognising problematic behaviour

Common signs that gambling may be becoming a problem include:

• Chasing losses or increasing stakes after losing.
• Playing for longer than intended or neglecting obligations.
• Using gambling to cope with stress or mood changes.
• Borrowing money or hiding gambling activity from others.

Practical tips for maintaining control

• Set deposit and loss limits before you start playing.
• Use session reminders and take regular breaks.
• Decide on a fixed entertainment budget and stick to it.
• Keep payment details secure and consider removing stored card data.
• Talk to someone you trust if you feel your play is getting out of hand.

Professional help and support organisations

If you need assistance beyond our tools, there are specialist UK services that can help. Organisations include GamCare, GambleAware, GAMSTOP, the National Gambling Helpline and Gamblers Anonymous. These groups offer confidential advice, self-exclusion registration and treatment referrals. If you prefer, contact our support team and we will guide you to appropriate resources and action your account requests.