Privacy and Data Policy
At Play Regal Casino, we take your privacy seriously. This Privacy Policy explains the information we collect when you use our website and services, how we use and protect it, and the choices you may have about your personal information.
Information we collect
We collect information you provide to us, information generated when you use our services, and certain details sent by your device or browser. The information we hold depends on how you interact with Play Regal Casino.
Personal data
Personal data may include your name, date of birth, contact details and account information. If identity checks are required, we may also collect documents or other details needed to review your account. Messages you send to our support team may be kept alongside your account records so we can respond and maintain a record of the request.
Technical and activity data
When you visit our website, we may receive information such as your IP address, browser type, device details and pages viewed. We may also record account activity, including logins, settings changes and how you use the services. This helps us operate the website and identify unusual activity.
Transactional data
If you make a payment or request a withdrawal, we may process information about the transaction, including its amount, status, time and payment method. Payment providers may handle additional payment details under their own privacy policies.
How we use your information
We use information to provide and manage accounts, process transactions, respond to enquiries and maintain the security of our services. We may also use it to review account activity, resolve disputes, improve how the website works and meet requirements that apply to us. Where we offer optional communications, you can use the choices provided to manage them.
How we protect information
We use measures intended to protect personal information against unauthorised access, loss and misuse. Access is limited to people and providers who need the information for their work. We keep information for as long as needed for the purposes described in this policy or to meet applicable requirements, then delete it or make it anonymous where appropriate. No online service can guarantee absolute security, so please keep your account credentials private.
Cookies and tracking technologies
Cookies and similar technologies help the website function, remember preferences and show us how it is used. Some may be set by third-party providers that support website features or measurement. You can manage cookies through your browser settings and, where available, the choices shown on our website. Blocking certain cookies may affect how parts of the site work.
Sharing information with third parties
We may share relevant information with providers that help us operate the website, handle payments, support customers, protect accounts or store information. We may also disclose information where required to do so or where necessary to protect our rights and users. We do not treat a third party’s separate services as covered by this policy; please read their privacy information when using them.
Your privacy rights
Depending on the circumstances, you may be able to ask for access to the personal data we hold about you, request a correction, or ask us to delete it. You may also have other rights concerning how your information is used. To make a request, contact us through the support options on the website. We may need to confirm your identity before acting on it, and some information may need to be retained where applicable requirements allow or require this.
Updates to this policy
We may update this Privacy Policy when our practices or requirements change. The current version will be available on this page. Please review it from time to time to stay informed about how we handle your information.